Terms of Use

1.1. The contract consists of these Terms and the following documents, which form part of them: the Privacy Notice (sysstem.ai/privacy) and the Refund Policy (sysstem.ai/refunds). If they contradict each other, the Privacy Notice prevails on personal data, the Refund Policy prevails on refunds, and these Terms prevail on everything else.

1.2. You accept the contract when you create your account: when you tap the continue button, or when you first sign in with Apple or Google, next to which these Terms and the Privacy Notice are shown to you. We keep the version you accepted and the date.

1.3. The contract is entered into in Spanish. If a translation exists and there are differences, the Spanish version prevails.

2.1. We may change these Terms because of changes in the service, the law, or our providers. We will notify you by email and inside the app at least 30 days before a change takes effect, and we will tell you what changes.

2.2. If you do not agree, you can cancel your subscription and delete your account before the effective date. In that case you are entitled to what the Refund Policy provides for someone who does not accept a change to the Terms. If you keep using Sysstem after that date, the change applies to you.

2.3. A change never raises the price of a period you already paid for and never applies retroactively.

2.4. Changes required by law or needed to protect users' safety may take effect sooner; we will notify you as soon as possible.

3.1. Sysstem is a personal development app with game mechanics: it helps you set goals, propose and complete missions (some generated with artificial intelligence), track attributes, log your mood and activity, talk with Syss (our AI assistant), and take part in social features and a mission map.

3.2. Sysstem is not a medical, psychological, therapeutic, nutritional, financial, tax, legal, or personal-safety service, and it does not replace any professional (see §12 and §13).

3.3. The service evolves: we may add, change, or remove features. If we remove a core feature of a paid plan, we will notify you with the advance notice in §2 and, if you cancel, the same as in §2.2 applies. Features marked "beta" or "experimental" may fail or disappear without that notice.

4.1. Sysstem is only for people over 18. When you sign up we ask for your date of birth only to confirm your age; if you are a minor, we do not create the account.

4.2. Declaring a false age or date of birth is a serious breach and grounds for closing the account (§20). Once registered, your date of birth cannot be changed to make you older; any correction requires verifying your identity.

4.3. One account per person. Your information must be true, and you are responsible for protecting your credentials. Tell us immediately at support@sysstem.ai if someone uses your account without permission.

5.1. There is a free plan and paid plans with additional features, including the artificial-intelligence ones. What each plan includes and its usage limits are shown in the app before you buy.

5.2. Today every purchase is made through the App Store (Apple) or Google Play (Google). The store charges you, issues the payment receipt, and applies its own terms. Prices in Mexico include VAT. Prices may vary by country and by store; you will always see the total price before paying.

5.3. Automatic renewal. Subscriptions renew on their own at the end of each period, at the current price, until you cancel. If the price changes, the store will notify you before charging the new price and, when the store requires it, will ask you to accept it.

5.4. Cancellation. You cancel from your store's subscription settings. Cancellation takes effect at the end of the paid period and you keep access until then. To avoid the next charge, cancel at least 24 hours before renewal.

5.5. Deleting your account does not cancel your subscription. The subscription lives in the store: if you delete your account without canceling it, the store will keep charging you. Cancel in the store first.

5.6. Refunds. When a purchase is refunded, who decides, and what happens to your account are governed by the Refund Policy.

5.7. Promotions and referrals. Discounts, trials, promotions, and rewards for inviting other people are governed by the conditions we show when we offer them. We may withdraw a benefit obtained through abuse (fake accounts, inviting yourself, or arrangements between accounts).

5.8. Why and how prices may change. A large part of Sysstem's cost is what artificial-intelligence providers charge us, and they set their prices on their own. So if that cost changes significantly, we may adjust the price of the plans or of the Impulso, or the AI energy limits of each plan (§6.1). Prices may also change because of taxes or the stores' adjustments to their local currency. When we raise a price:

a) it never affects the period you already paid for (§2.3);

b) we will notify you at least 30 days before your next renewal;

c) the store will also notify you and, when its rules require it, will ask you to accept the new price; if you do not accept it, your subscription does not renew and you keep access until the end of the paid period;

d) you can cancel before renewal at no cost.

If the cost goes down, we may also lower prices or raise limits.

6.1. AI energy. AI features consume energy with daily limits per plan. Those limits may be adjusted; if we significantly reduce your plan's limits, the notice in §2 applies.

6.2. Impulso. It is additional AI energy you buy once. It does not expire while your account exists. Energy already used is not refunded, except as provided in the Refund Policy.

6.3. Art packs. They give you a license to use visual themes inside Sysstem, tied to your account and available on all your devices. Themes keep improving: we may adjust their design (colors, typefaces, effects, and animations) to fix or improve them, at no cost to you. We will never withdraw a pack you bought; if a change took away a significant part of what it offered, the Refund Policy applies.

6.4. Syss currency. It is a game unit you earn or receive from other users inside Sysstem. It is not money, has no monetary value, cannot be bought or sold, cannot be exchanged for money or goods, and cannot be taken out of Sysstem. Its balance has a cap, and we may correct it if it arose from an error or abuse.

6.5. What you acquire under this section is a license to use, not property. You cannot sell it or transfer it to another account. It is lost when your account is closed, unless we close it without cause attributable to you, in which case the Refund Policy applies.

7.1. When using Sysstem you agree not to:

a) use it for illegal purposes or to harm other people;

b) create, share, or request content that is illegal; that promotes self-harm, suicide, or eating disorders; that incites violence; that involves or targets minors; that is harassment, hate speech, or exploitation; or that infringes third-party rights;

c) publish another person's personal data without their permission, or photos of people who have not agreed to appear;

d) use missions, the map, or groups to meet someone under false pretenses, sell them something, or put them at risk;

e) impersonate another person, share your account, or create accounts to evade a sanction;

f) manipulate or break the AI (prompt injection, "jailbreak"), access the service by automated means (bots, scraping), or evade technical limits;

g) manipulate syss currency, achievements, or rankings with fake accounts or arrangements between accounts.

7.2. Moderation. We review content reported to us and some of the content that is published (including automated image reviews). We may remove content, limit features, or suspend accounts that breach this section.

7.3. Reports and appeals. You can report content from the app or at abuse@sysstem.ai. Content that exploits or endangers a minor is preserved and reported to the authorities. If we remove your content or sanction your account, you can ask us to review it by writing to support@sysstem.ai within the following 30 days.

8.1. You own what you create in Sysstem (logs, goals, notes, photos, missions, etc.).

8.2. You give us a free, non-exclusive license limited to what is necessary to provide the service to you: storing your content, showing it to you, processing it with our AI providers to give you the features, and making backups; and, only in aggregated or de-identified form (so you cannot be identified), to measure and improve the service. How your data is processed, which providers process it, and in which countries is in the Privacy Notice. We do not sell your content.

8.3. That license ends when you delete the content or your account, except for backups, which are erased within the periods in the Privacy Notice, and as provided in §9.2.

8.4. Content that expires. Some content deletes itself after a while, by design: messages are deleted after 90 days. Comments on missions and goals do not expire: they stay as a record of what you lived through together for as long as your account exists, and you can delete yours whenever you want. The periods are in the Privacy Notice. If you want to keep something, save it before then.

9.1. If you share content (paths, goals, rituals, missions, photos, comments), you give us a free, non-exclusive license to show and distribute it inside Sysstem, translate it automatically into other languages for whoever reads it, and let other users adopt it. An automatic translation may contain errors; the original remains yours and can be viewed.

9.2. If someone adopts your content, they keep their copy even if you stop sharing it or delete your account; in that case the copy no longer shows your name or profile.

9.3. You declare that you have the right to share what you share. If a third party makes a claim against us over content of yours that is unlawful or infringes their rights, you will be liable for the damage that content causes them, under the law.

9.4. Creator rewards. Today Sysstem does not pay creators. If a rewards program exists in the future, we will publish its rules before it starts.

10.1. Many missions happen outside the app: exercise, sports, outings, trips, meetings. You decide whether to do a mission, how, and with whom. Before you start, assess whether it is suitable for your health, your physical condition, the weather, the place, and the applicable law. If a mission seems dangerous to you, do not do it and report it.

10.2. Missions created by other users and those suggested by the AI are not reviewed by us regarding their physical safety, the condition of the places, or the preparation they require. That a mission gives points or achievements does not mean we recommend it for you.

10.3. In-person meetings. Map missions and groups may lead you to meet people you do not know. We do not investigate anyone's background. Meet in public places, tell someone you trust, and leave if something does not feel right. If something serious happens, call 911 and report it in the app.

10.4. You assume the risks of what you decide to do. Every physical, sports, adventure, travel, or social activity has its own risks that do not depend on Sysstem: injuries, accidents, the condition of the place, the weather, or your health. By deciding to carry out an activity, you accept those risks as your own.

10.5. We are not liable for damage you suffer or cause while carrying out an activity you decided to do, in particular when: (a) you requested, created, or modified the mission; (b) you did it without heeding the app's safety notices; or (c) you did it in conditions that made it dangerous for you and that you knew or should have known better than anyone (your health, your preparation, the place, the weather). Nor are we liable for the conduct of other users or third parties outside the app.

10.6. The above does not release us from liability for our own willful misconduct or negligence (§17.1).

11.1. You can verify your identity with our verification provider. The ✓ VERIFIED mark means only that, on the date of verification, an official ID and a liveness check matched the person who opened the account, and that they are of legal age.

11.2. It does not mean that we investigated their background, that they are a safe person, or that their intentions are good. Do not base your safety on that mark.

11.3. Verification is optional. If you deceive or try to deceive the verification process, we will close your account.

12.1. Mood logs, wearable data, and conversations with Syss are informational support tools. They are not diagnosis, therapy, treatment, or medical advice. Consult a professional before changing your physical activity, your diet, or your treatment.

12.2. Syss is not a person or an emergency service, and it cannot reliably detect whether you are in crisis. If you are thinking of hurting yourself or are in danger, call 911 or the Línea de la Vida (800 911 2000). Outside Mexico, find your local line at findahelpline.com.

13.1. What Syss is. Syss and the other AI features run on language models: programs that generate text from patterns. They are not a person, they do not know you the way you know yourself, they cannot see your body, your surroundings, or your circumstances, and they can be wrong in a completely confident tone: proposing something inaccurate, unsuitable for you, or risky.

13.2. Using AI requires your judgment. What the AI generates are voluntary suggestions, not instructions or professional advice (medical, psychological, financial, legal, or of any other kind). You agree to assess each suggestion with your own judgment before acting, and not to follow any that seems dangerous, illegal, or unsuitable for your health or situation.

13.3. What you ask for is yours. When you ask Syss for a specific mission or activity, or when you create or modify a mission, you define the content: Syss only shapes your request. You are responsible for what you ask for being legal and suitable for you. Syss may refuse to propose dangerous or illegal activities, and asking for them anyway is a breach of these Terms (§7.1).

13.4. Points are not a recommendation. That a mission grants attributes, achievements, or experience is a game mechanic, not a recommendation or a guarantee that it is safe or suitable for you.

13.5. The financial features (debts, income, estimates) are informational only. We do not assess your creditworthiness or share your data with credit bureaus.

13.6. Verify important information before acting on it. The consequences of acting on what the AI generates are governed by §10.4-10.6 and §17.

14.1. The software, the design, the Sysstem brand, Syss, and the content we publish belong to Diego Uribe Villalobos. We give you a personal, limited, non-exclusive, non-transferable license to use the app on devices you control, which lasts while your account exists and which we can only end in the cases in §20. You may not copy, modify, decompile, or commercially exploit those elements without authorization, except as the law allows.

14.2. The open-source licenses included in the app can be viewed in Settings → Account → Legal → Licenses.

15.1. If you downloaded the app from the App Store:

a) This contract is between you and Sysstem, not with Apple. Apple is not responsible for the app or its content.

b) The license in §14 is limited to using the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms.

c) Apple has no obligation to provide maintenance or support for the app.

d) If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, if any; to the extent permitted by law, Apple has no other warranty obligation with respect to the app.

e) Apple is not responsible for addressing your or any third party's claims relating to the app (product liability, failure to meet legal or consumer protection requirements, or third-party intellectual property claims); those claims are ours to handle.

f) You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of restricted parties.

g) Apple and its subsidiaries are third-party beneficiaries of this contract and, upon your acceptance, Apple will have the right to enforce it against you as a third-party beneficiary.

15.2. If you downloaded the app from Google Play, the Google Play Terms of Service also apply to the purchase and download.

16.1. We do what is reasonable for Sysstem to work continuously and securely, but it may have interruptions due to maintenance, provider failures, or causes beyond our control. What you are entitled to if a failure on our side keeps you from using what you paid for is in the Refund Policy.

16.2. If we decide to shut down Sysstem, we will notify you at least 60 days in advance; during that period you can ask us for a copy of your data (see the right of access in the Privacy Notice), and we will refund you under the Refund Policy.

16.3. Force majeure. We are not liable for failures caused by events we could not reasonably foresee or avoid (natural disasters, widespread internet or provider outages, acts of authority), while they last.

17.1. We are always liable for: (a) damage caused by our willful misconduct or gross negligence; (b) injury or personal harm caused by our negligence; and (c) any other liability that the law does not allow to be limited, including that established by personal data protection legislation.

17.2. Outside those cases, and to the extent the law allows:

a) we are not liable for indirect damages, lost profits, or lost opportunities;

b) our total liability to you for all claims related to Sysstem is limited to the greater of what you paid us in the 12 months before the event giving rise to the claim and 2,000 Mexican pesos.

17.3. Nothing in these Terms limits the warranties or rights granted to you by Mexico's Federal Consumer Protection Law or any other consumer law that cannot be waived.

18.1. You are responsible for your use of Sysstem, for the content you publish, and for the damage you cause to third parties or to Sysstem by breaching these Terms, under the law.

19.1. Sysstem is offered in Mexico and in other countries. If you use Sysstem from outside Mexico, in addition to these Terms you are protected by the consumer rules of your country that cannot be excluded by contract, and nothing in these Terms takes them away.

20.1. You can delete your account whenever you want from Settings → Account → Delete account. Remember to cancel your subscription in the store first (§5.5).

20.2. We may suspend or close your account if you seriously or repeatedly breach these Terms, declare a false age, deceive the verification, put other people at risk, or if an authority orders it. Unless there is urgency, risk to other people, or an order from an authority, we will notify you beforehand and tell you why. You can request a review as described in §7.3.

20.3. Effects. When the account is closed, your data is handled under the Privacy Notice. If we close it for a breach, there is no refund; if we close it without cause attributable to you, the Refund Policy applies.

21.1. This contract is governed by the applicable laws of the United Mexican States.

21.2. The courts of Huixquilucan, State of Mexico, have jurisdiction over any dispute, unless, as a consumer, you prefer to go to the courts of your domicile or to PROFECO, a right you always keep.

22.1. Write to us first at support@sysstem.ai; we will reply within 5 business days at most and try to resolve it within the following 30 days.

22.2. You can file a complaint with PROFECO at any time, including online through Concilianet, without first completing the previous step.

23.1. We will send the notices under this contract to your account email and inside the app. You can send yours to support@sysstem.ai or to the address given at the beginning.

24.1. Entire agreement. These Terms and the documents in §1.1 are the entire agreement between you and Sysstem about the service.

24.2. Severability. If a clause is invalid, the rest remains in force and that clause applies to the extent the law allows.

24.3. Assignment. You may not assign this contract without our consent. We may assign it to a company we incorporate or control to operate Sysstem, or to whoever acquires the service, provided the assignee assumes all our obligations and we give you 30 days' notice; if you do not agree, you can cancel and the same as in §2.2 applies.

24.4. No waiver. If we do not enforce a clause at some point, we do not waive the right to enforce it later.

Diego Uribe Villalobos · Sysstem · Address: Avenida de las Flores 17, Lomas Country Club, C.P. 52779, Huixquilucan, Estado de México · Phone: +52 55 4533 9750 · support@sysstem.ai