Refund Policy

Today every Sysstem purchase is made inside the app, through the App Store (Apple) or Google Play (Google). The store is the one that charges you, and a refund always goes back through it.

Google Play: we can refund your purchases directly. If your case is covered by section 2, we process it ourselves. Google also offers its own refund within the first 48 hours from your order history on Google Play.

App Store: Apple decides every refund and we cannot grant or deny it. You request it at reportaproblem.apple.com. If your case is covered by section 2, write to us and we will help you with the request; when Apple asks us how much of a purchase you used, we answer with the real figure from your account. If Apple denies a case this policy covers, we compensate you inside Sysstem with the equivalent of what you paid, in plan time or Impulso energy.

Your purchases are tied to your Sysstem account, not to the store: an art pack bought on iPhone is also on Android.

Duplicate or incorrect charge: if you were charged twice for the same purchase, or an amount different from the one shown to you, the overcharge is refunded in full.

You paid and did not receive what you bought: if the plan did not activate, the Impulso did not reach your balance, or the art pack did not appear, and we do not fix it within 5 business days of your message, it is refunded in full.

A renewal you did not want: if your subscription renewed and you have not used the paid-plan features since that renewal, you can request a refund of that renewal within 7 days of the charge, or 14 if the plan is annual. This applies once per account.

A failure on our side that keeps you from using what you paid for: if a Sysstem failure keeps you from using the paid features for more than 72 consecutive hours, we compensate you with plan time equal to the affected period. If the failure lasts more than 7 days, you can choose a prorated refund instead.

If we close your account or stop offering the service for reasons that are not your doing: we refund the prorated part of the paid period you did not get to use and any unused Impulso balance.

You do not accept a change to the Terms: if we notify you of a change to the Terms, of the removal of a core feature of your plan, or that someone else will take over providing the service, and you cancel your subscription before it takes effect, on Google Play we refund the prorated part of the paid time you have left after that date; on the App Store we help you request it from Apple.

Where the law requires it: nothing in this policy limits the rights granted to you by Mexico's Federal Consumer Protection Law or by the consumer laws of your country of residence.

Except in the cases in section 2 and as required by law:

Impulso energy you already used. The Impulso is a consumable product: it adds artificial-intelligence energy to your account and does not expire, so whatever remains unused is still yours.

The rest of a period after you cancel. When you cancel, you keep access until the end of the paid period and are not charged again; that last period is not prorated.

A period you already used. If you used the plan after the charge, changing your mind does not entitle you to a refund.

An account suspended for breaching the Terms. If we suspend or close your account for using Sysstem unlawfully or abusively, amounts already paid are not refunded.

Price differences between regions or stores, or promotions published after your purchase.

When a purchase is refunded or reversed — whether by the store, by us, or by your bank through a chargeback — the access it granted ends at that moment.

Subscription: you return to the free plan. Impulso: we withdraw whatever balance remains unused; what you already consumed is not charged back to you and your balance never goes negative. Art pack: it is withdrawn from your account, and if it was your active theme you return to your plan's theme.

Your content — your goals, your log, your entries — is not deleted by a refund.

Write to support@sysstem.ai from your account email with the store where you bought, the order number (on Google Play it starts with GPA.; on the App Store it is the Order ID on Apple's receipt), the purchase date, and what happened.

We reply within 5 business days at most. If the refund applies on Google Play, we process it when we reply; the money returns to the original payment method and usually shows up within 3 to 10 business days, depending on your bank. On the App Store we tell you how to request it from Apple and back your case.

If you disagree with our answer, you can go to PROFECO (Mexico's consumer protection agency) or the consumer protection authority of your country.

Today Sysstem does not sell outside the App Store and Google Play. If we offer direct purchases in the future, we will update this policy before doing so.

If we change this policy, we will notify you as the Terms describe (§2). The new version applies only to purchases made after it is published.